Refund policy

We want you to love your purchase! If for any reason you’re not completely satisfied, we’re here to help.

Returns

• You can return your item within 30 days of receiving your order.
• To be eligible, the item must be unused, in its original condition, and with all tags attached.
• To start a return, please contact our support team at shopenchantingofficial@gmail.com with your order number and reason for return.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to your original payment method within 5–7 business days.
• Please note that shipping costs are non-refundable, and you will be responsible for return shipping unless the item arrived damaged or incorrect.

Exchanges

• If you’d like to exchange your hat for a different color, please contact us, and we’ll guide you through the exchange process.

Damaged or Incorrect Items

• If you receive a damaged or incorrect hat, please contact us immediately with photos of the item, and we will provide a full refund or replacement at no extra cost.

We value your satisfaction and aim to make your shopping experience as smooth as possible.